PenguinData Workforce Module
Field Service
Dispatch Software
We let you command your dispatch operations and call centers from one location.
Field Service Dispatch Software
Our Field Service Management Software allows you to command dispatch operations and call centers from one platform. This will improve everything from performance to profitability in field service applications. Technicians, dispatchers, managers and supervisors get complete views of every technician and job (with GPS and Google Maps integrations) so you can:
- Streamline operations and increase efficiency for greater profitability.
- Boost customer service with a better experience and pre-service updates.
- Track and manage performance with separate accounts for all dispatchers.
- Simplify post-call management of all work orders to improve company processes.
- Access a virtual whiteboard and built-in alerts for at-a-glance management in real-time.
The end result is powerful field service management software to help you reach your company's goals.
Can I truly track an entire workforce in the Field Service Dispatch Software module?
Yes. Our Virtual Whiteboard provides your users with one central location with which to manage routes and track technicians. Everything updates to the cloud in real-time, ensuring your entire team is making decisions using the same information.
Is this module included in the bi-directional flow of data?
Yes. You'll have a complete view of every employee. Track a single job from its creation in the virtual whiteboard all the way to its completion inside our payroll software.
What about resource management?
You can route and reroute technicians, access resources for closing jobs out, send billing codes to payroll and generate invoices. You'll have complete visibility of every aspect of your jobs.
Streamline
Labor Management
The powerful Field Service Dispatch Module lets you optimize your workforce and increase field service performance.
Get a Demo NowThe Advantages of PenguinData's Field Service Management
With PenguinData's field service software, businesses can employ sophisticated dispatching capabilities and workforce management (WFM) tools for all types of fieldwork and teams. Some of the benefits of field service management software include:
Real Time Visibility
Boost visibility into your resources with routing tools and GPS mapping that offer real-time insights. You can quickly find technicians anywhere in the field, re-route them to accommodate surprises and make more informed decisions.
Better Customer Service
Use our WFM field service dispatch software to build better relationships with customers. You can accurately estimate arrival times, offer smaller windows for work orders and provide more information to customers, like a photo of which technician to expect. The software guides you through routing so you can plan the most efficient routes and reduce fuel usage.
Efficient Processes & Resource Use
Easy routing helps you minimize administrative requirements and labor demands while identifying more efficient routes to reduce fuel consumption. When interruptions appear, like traffic, construction or accidents, you can quickly plot new routes to keep the team moving efficiently. Efficiency-boosting tools like these support greater profitability and better service overall.
Connected Field Services
Link your field services with other systems for closing jobs out, sending billing codes to payroll and generating invoices.
Superior Safety, Security, and Flexibility
Technicians can focus less on routing and more on safe driving. On the back end, you benefit from a secure, cloud-based system that protects data and messages with industry best practices. Share information, send documentation and broadcast updates securely from computers and mobile devices.
Improved Technician Performance
Providing technicians with effective routes they can depend on will let them dedicate their focus to their actions and the road. Improve their efficiency with our state-of-the-art virtual whiteboard, complete with GPS and Google Maps integration. Your dispatchers, managers, and supervisors can track every field service technician and job.
Expanded Contractor Network
Include subcontractors and third-party vendors in your field service management software with all the visibility needed for effective scheduling alongside regular contractors.
Truly interconnected for a more swift and comfortable workflow experience.
Frequently Asked Questions About Field Service Management Software
Not sure if field service dispatch software is right for you? Below are some common questions and answers.
What Is Field Service Management?
Field service management helps businesses organize and monitor fieldwork such as repairs and installations. It covers aspects like finding efficient driving routes, dispatching the best workers for the job and tracking assignments.
What Does Strong Field Service Management Offer?
Good field service management is essential for maximizing efficiency, promoting customer satisfaction and reducing unnecessary costs like overhead and fuel.
What Is GPS Fleet Tracking?
GPS fleet tracking is a valuable part of fleet service management processes, allowing organizations to maintain the visibility of technicians in the field. It's crucial for obtaining real-time information on the locations of vehicles in your fleet and monitoring their statuses.
How Can Different Industries Use Field Service Management Software?
Our field service software helps many types of businesses streamline and improve their services, including operations in these sectors: repair and maintenance, consultations and sales, installation, inspections, and customer support.
What Should I Look for in a Software Provider?
When implementing field service dispatch software, look for an end-to-end solution from a provider that offers robust customer support. PenguinData has an experienced team ready to provide industry-specific knowledge. We can customize your solution to use your existing assets and meet your unique needs.
PenguinData's modular approach to ERP tools brings your workflows to life.
Our software is refined and built to boost your workflow experience with cutting edge technologies.
Control everything
Accurately estimate arrival times and offer smaller windows for work orders. Plan the most efficient routes and reduce fuel usage. Reduce time spent with all administrative mapping tasks and free yourself to focus on growing your business.
Work from anywhere
Quickly scale business operations from any location. Integrate all your core business processes and swiftly respond to market demands. Maintain seamless communication across geographically dispersed teams.
Premium features
Revolutionize your field operations. Our software ensures your team is always in the right place at the right time. Whether you're managing a small team or a large fleet, our premium field dispatch software provides the tools you need to optimize performance.
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