Single Best Investment
Penguin Data has made our Warehouses the most efficient I've seen in my 11 years in the industry. In less than a minute I can track any piece of equipment that has ever been in our warehouses or assigned to techs.
As an employee based company with fleet trucks and company owned tools I don't know how we would make it without Penguins tracking of serialized equipment, fleet tracking down to the mile, tool inventory and sign off sheets
which all take seconds to apply with the extremely user friendly design.
Working with Time Warner in Austin, San Antonio, Dallas, Corpus, and The Rio Grande Valley it's imperative that we track all tech production daily. The real time reports generated from the Workforce tab makes
tracking points and payroll vs. production take seconds. This was once something that only made sense to attempt to do weekly at best. Now at any moment I can track production in any system in real time.
The people at Penguin have made more changes to the program than I can count. The staff is always working to personalize our needs as they develop. If we wanted to change our payroll structure I know we can
count on the staff at Penguin to exceed our expectations with updates and personalized changes being made as needed.
6 months ago I wouldn't imagine that our techs could hard close a job and generate their payroll without making a phone call to dispatch. With Penguin Mobile it's all that and more. We have
techs that haven't called dispatch in over a month. Mobile QC allows leads and qc techs to easily generate detailed qc routes and use smart phones to upload pics of qc's directly to the web site
and score the job in real time from the field. This is an awesome tool given the incentives and decentives in Time Warner's RFP.
We are currently running over 220 employees in Penguin data, over 180 are techs and dispatchers working for Time Warner. The major things I can't remember or imagine how we did it without PenguinData are-
Fleet - From tracking where fleet trucks are assigned to whom has what company owned wrench, the Assets/Fleet module has us covered. Easy sign off sheets that give a $ amount to each tool assigned make for easy reconciliations
and deductions are a check of a box. From tech tools to truck tools I know what every warehouse has on hand with easy reports and back tracking tools that locate any serialized item. The fleet side tracks who has
what vehicle, what's on it, and the mileage used since it was assigned.
Escalations/Damages - Automatic emails are generated and sent to selected supervisors and tracked when any work order escalations are entered. This also includes automatic emails alerting leads and sups of any time a tech closes out a job with a not-done code.
Alert System - Each category of Penguin Data has an alert page that lets us know everything from who's birthday it is, which techs have had equipment more than a set amount days, who needs background and drug screens,
etc.. We use this to create weekly report cards on our systems.
QC - Create and track qc routes. Prints individual jobs on qc spread sheets, each qc page gives us all of the job info including when, who and what billing codes were used on job. Very easy qc entry can be
done mobile with pictures taken from smart phones automatically uploading to the job. Our Qc techs enter over 30 jobs per day w/ pics for instant viewing by leads and sups. Tracking program lets us easily look at tech's qc history.
Warehouse - I could write a book about how easy Penguin data makes entering, tracking, and reconciling our warehouses. Techs can use penguin mobile to assign equipment, track customer returns, etc... Penguin can
generate bar codes to track materials as easily as it does CPE. The warehouse and dispatch portions alone makes Penguin worth it's weight in gold. Very user friendly.
Dispatch - Another book on all the great things. We have one dispatcher that is assigned to Corpus Christi techs and we run 20 trucks. After entering the work orders, techs use the mobile close to add all job codes and equipment.
Dispatchers watch Virtual Whiteboard which tracks where trucks are in the route, eta's, on site, late, etc... When a technician uses the mobile close it instantly flashes for the dispatcher to go in and spot check billing and
either verify or hard close without tech having any phone time.
Workforce - Workforce makes remote payroll a breeze. With TWC it's so important that we track daily point productions and make sure we get paid for them. The invoice reconciliation makes spotting discrepancies
down to the tech very easy to find, validate and resubmit for payment. As techs close out jobs it automatically gives me the data I need to watch techs points per hour, day , week etc..
In summary, PenguinData is an awesome product that I highly recommend. It will be the best single investment that you will ever make in your business. I say investment because it is not an expense but rather an investment that
will easily pay you a dividend in excess of $3,000 per year per tech!