FIELD SERVICE QUALITY CONTROL SOFTWARE

The field service quality control software module provides instant quality assurance and safety management feedback on field service technician performance. See trending quality control performance issues by monitoring metrics such as quotas, pass/fail ratios and more. Automate any needed notifications to Employees, Contractors and/or Management.


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TURN FIELD SERVICE QUALITY ASSURANCE AND SAFETY PROGRAMS COMPLETELY TRANSPARENT ACROSS ENTIRE CORPORATION

SETTING STANDARDS FOR EMPLOYEES & CONTRACTORS IN FIELD SERVICE RELATED WORK.


Set a percentage of completed jobs to be reviewed and compared with managed quotas.

Using the Store Forward App, technicians can continue working and entering information while out of service.

Get instant feedback on the status of any QA job, including access to any uploaded photos.

Assign back-charges for jobs that do not pass QA. Send the back-charges for automatic invoicing.

View trending performance issues by monitoring pass/fail ratios and technician averages.

Real-time visibility by management as well as in Employee/Contractor portal, as QA’s are completed.

Quality Assurance - Quality Control



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GO AS PAPERLESS AS YOU WANT TO BE WITH 100% REAL-TIME VIEW

Mobile Interface

THE ABILITY TO VIEW ALL ASPECTS IN THE FIELD IN REAL TIME IS ONE OF THE GREATEST ADVANTAGES YOUR COMPANY WILL EXPERIENCE WITH PENGUINDATA WORKFORCE MANAGEMENT’S FIELD SERVICE QUALITY CONTROL SOFTWARE MODULE


  • View ALL QA Work on PenguinData's STATE OF THE ART QA Virtual WHITEBOARD
  • See all Passing & Failing jobs
  • Send notifications via emails to Employees/Contractors and Management Staff
  • Require notes, comments and or pictures on all items pass or fail
  • Create Custom Inspections Health & Safety, Risk Assessment, Accident Reports



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