FIELD SERVICE DISPATCH MODULE

COMMAND YOUR FIELD OPERATIONS DISPATCH/CALL CENTERS & EASILY MANAGE FROM ONE LOCATION


Field Service Dispatch icon

TRACK EVERY JOB TO IMPROVE Service Level Agreement COMPLIANCE

VIRTUAL WHITEBOARD ALLOWS DISPATCHERS, SUPERVISORS, MANAGERS TO TRACK TECHNICIANS AT ANY GIVEN MOMENT


Re-route jobs from one technician to the next to avoid missed time frames.

State of the Art Virtual whiteboard has complete GPS and Google map integration.

Built-in alert system notifies dispatch when a job is in jeopardy so they can assign resources as appropriate to the situation.

Reduce truck rolls by routing technicians efficiently from a central location.

Field Service Dispatch



Mobile Interface icon

Looking to Optimize your Workforce and increase overall Field Performance

Mobile Interface

No Better place to do so than with PenguinData Workforce Managements State of the ART Virtual Whiteboard


  • Built-in Alert System notifies dispatch when a job is in jeopardy, so they can assign resources as appropriate to situation
  • Reduce truck rolls by routing technicians efficiently from a central location

  • Close out jobs on the fly upon completion, send billing codes to payroll & invoicing
  • Allows you to outsource your dispatch/call centers to 3rd party vendors, while still maintaining visibility and accountability of your billing



VIEW OUR PENGUINDATA OVERVIEW


MOBILE MESSAGING WITH SECURITY MEASURES BUILT IN AND FULL BROADCAST CAPABILITIES DRIVES DOWN IDLE TIME BY 17%


Streamline operations and improve customer service, resulting in increased profitability.

All dispatchers to manage performance.

Penguin View to your customers, image of Technician and Vehicle of who is to arrive on site.

Post Call Management of all workorders.

LEARN MORE

PenguinData’s Emperor Suite of Modules provides a full-featured Workforce Management System, giving you the ability to automate and standardize your business data.


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