ESCALATIONS & DAMAGES MODULE

FASTER RESPONSE TO CUSTOMER ESCALATION ISSUES, SWIFT RESOLUTION


Escalation & Damage Tracking icon

TRACK PROGRESS OF ALL ESCALATIONS & DAMAGES IN ONE LOCATION

Don't let prolonged response times to escalations and damages ruin your reputation or your bottom line.


Track escalations & damages by assigning a tracking number and urgency level to each one, insuring swift resolution. The system even notifies supervisors when action is needed.

Upload all relevant data to the system, including pictures of damage for documentation purposes.

Improve your average closing time by monitoring the system’s built-in reporting features.

System alerts notify supervisors when action is needed.

Field Service Dispatch



Mobile Interface icon

GO AS PAPERLESS AS YOU WANT TO BE WITH 100% REAL-TIME VIEW

Mobile Interface

THE ABILITY TO VIEW ALL ASPECTS IN THE FIELD AS THEY HAPPEN IS ONE OF THE GREATEST ADVANTAGES YOUR COMPANY WILL EXPERIENCE


  • Appointment scheduling and digital history of all customer contact.
  • Priority classifications.
  • Tracking of insurance claims.
  • Assignment and routing of incident (supervisory role).



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