Setting quality control standards for contractors and mobile workforces is made easy with PenguinData’s Quality Control module. Get instant quality control feedback on performance issues, trends and conduct random job sampling to ensure your services meet specific requirements. The Quality Control module enables you to:
- Set a percentage of completed jobs to be randomly sampled.
- Get instant feedback on the status of any QC job, including access to any uploaded photos.
- Trend performance issues by monitoring pass/fail ratios and technician averages.
- Assign back-charges for jobs that do not pass QC. Send the back-charges for automatic invoicing.