FIELD SERVICE DISPATCH
Get command of your field service dispatch call center and easily manage it from one location with our powerful field service dispatch module. Streamline operations, improve service with efficient field service technician routing and job tracking. The Field Service Dispatch module includes our Virtual Whiteboard, which integrates complete GPS and Google Maps. The Field Dispatch module helps you:
- Track every job to improve service levels. A built-in alert system notifies dispatch when a job is in jeopardy so they can assign resources as appropriate. When married with our Virtual Whiteboard – which has complete GPS and Google Map integration and allows your dispatchers to see where technicians are at
any given moment, jobs can be routed fluidly from one technician to the next throughout the day to avoid missed timeframes.
- Streamline operations and reduce truck rolls by routing technicians efficiently from a central location.
- Close out jobs on the fly upon completing, sending billing codes to payroll and invoicing.