ESCALATION AND DAMAGE TRACKING
Don't let prolonged response times to escalations and damages ruin your reputation or your bottom line. With this module, you can:
- Track the progress of all escalations and damages in one location while assigning a tracking number and urgency level to each to ensure swift resolution. The system even notifies supervisors when action is needed.
- Upload relevant data to the system, including pictures of damage for documentation purposes.
- Improve your average closing time by monitoring the system's built-in reporting features.